mold damage job in bartlesville

An AC Drain Line Backup Caused Water and Mold Damage in This Bartlesville Home 

At Courtesy Care Cleaning & Restoration, we recently completed a water damage restoration and mold removal project for a valued homeowner in Bartlesville, OK. Ms. Henry, our client, faced a concerning situation when her A/C condensation drain line backed up, leading to moisture intrusion and microbial growth in several areas of her home. Our expert team swiftly addressed the issue, providing comprehensive water damage restoration Bartlesville services to mitigate the damage and ensure Ms. Henry’s home was restored to a safe and healthy environment.

Project Description: W/H Closet, Pantry Closet, and Bathroom Moisture Assessment

Upon arrival, we thoroughly assessed the extent of the damage. The primary areas affected were the water heater (W/H) closet and the pantry closet, both of which suffered from water damage and microbial growth. Additionally, while inspecting other areas of concern, we identified a potential issue in the master bathroom, where moisture was seeping through due to a low lip on the shower.

Steps Taken: From Full Inspection to Restoration

Once we had a better understanding of the damage, we got to work putting together a mitigation plan. Our approach included a plan to mitigate the damage, remove any contaminants, and restore the affected areas to their original state. These are the key steps we took:

  • Assessment and Inspection: We conducted a comprehensive inspection to determine the full scope of the damage. Our team examined all affected areas, ensuring no corner was left unchecked.
  • Mitigation and Removal: In the W/H closet and pantry, we quickly removed the affected drywall and inspected it for any signs of microbial growth. To prevent further contamination, we established small containment barriers in the pantry and ran negative air to maintain a clean environment. Throughout this process, we used industrial-grade dehumidifiers and air movers to speed up drying.
  • Moisture Management: We addressed any lingering moisture concerns by checking the insulation and base plates. Although some base plates were wet, they were exposed to open air, facilitating the drying process. Our technicians used specialized moisture meters to ensure thorough moisture detection and management.
  • Client Communication: Throughout the project, we maintained open communication with Ms. Henry, keeping her informed about our progress and addressing any questions or concerns she had. As she was paying out of pocket for the restoration, we ensured transparency in all aspects of the process.
  • Reconstruction: Once the affected areas were thoroughly dried and cleaned, we discussed the reconstruction phase with Ms. Henry. She agreed to run her fans to accelerate the drying process, allowing us to proceed with the reconstruction on time. Our reconstruction efforts involved replacing damaged drywall, insulation, and baseboards affected by the water damage.


Through our approach and dedication to quality, we successfully restored Ms. Henry’s home to its pre-damage condition. At Courtesy Care Cleaning & Restoration, we understand the importance of quick and effective water damage restoration, especially when it comes to safeguarding the health and well-being of our clients. If you find yourself facing similar challenges, don’t hesitate to reach out to us for reliable and professional restoration services. You can do so by calling us at any time at (918) 233-6477 or submit a contact form on our website. Our IICRC-certified team is available 24/7 to address all your emergency needs and provide a free estimate. 

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Courtesy Care Cleaning & Restoration is the most comprehensive provider for damage restoration.. Call (918) 233-6477 now. We’re available around the clock!