frequently asked questions

Oriental & Area Rug Cleaning FAQs

Generally turn around time is approximately one week. Occasionally the time to process your rug will take longer due to volume of rugs to be cleaned or unforeseen difficulties such as fiber browning that must be corrected. We will usually call you within the day your rug has completed drying and been pronounced finished. If we have not called you within the week, feel free to call and check on the status of your rug before coming in to pick it up. This can save you an unnecessary trip if the rug is not finished.
Largely it depends on what type of fiber your rug is made of. Synthetic rugs are typically made of Olefin or Nylon which are common fibers used in standard wall to wall carpeting, so in many cases, these rugs may be safely cleaned in the home. There are times though when extreme soiling or lack of place to put a wet rug will make it more convenient for you tao have us clean the rug in our plant. Rugs made of wool, silk, cotton or other natural fibers; require a completely different cleaning method. This method can only be performed in plant. This has many additional benefits, including the opportunity for us to check the rug out after it has dried to catch any recurring spots or browning that may have occurred. Acrylic, despite being a synthetic fiber, must be cleaned in a similar fashion to natural fiber rugs and hence should always be cleaned in plant.
When we are talking about pet accidents, we must distinguish between the odor from the accident and the discoloration or stain that results from it. Treatment for odor can be attempted by two different methods. Topically, where a solution is applied to the top of the rug and we do what we can, or by a more expensive, but guaranteed treatment that involves soaking your rug in solutions for extended periods of time. This method is guaranteed, but more expensive. The staining left behind from pet urine can often be extremely difficult to remove from a natural fibers rug, such as wool, silk or cotton. We are always happy to attempt to do all we can, but if the rug is discolored, it is often permanent.
frequently asked questions

Air Duct Cleaning FAQs

Depending on the size of the system, system accessibility and the level of contamination and type of duct material, the EPA says that, “Duct Cleaning services typically – but not always – range in the cost from $450.00 to $1,000.00 per heating and cooling system.

The most effective way to clean air ducts and the ventilation systems is the employ Source Removal methods of cleaning. This requires a contractor to place the system under negative pressure, through the use of a specialized, powerful vacuum. While the vacuum draws air through the system, devices are inserted into the ducts to dislodge any debris that might be stuck to interior surfaces. The debris can then travel down the ducts to the vacuum, which removes it from the system and the home.
Heating, ventilation, and air conditioning (HVAC) systems have been shown to act as a collection source for a variety of contaminants that have the potential to affect health, such as mold, fungi, bacterial, and very small particles of dust. The removal of such contaminants from the HVAC system and the home should be considered as one of the components in an overall plan to improve indoor air quality.
The best way to determine if the HVAC system cleaning is effective is to perform a visual inspection of the system before and after cleaning. If any dust of debris can be seen during the visual inspection, the system should not be considered cleaned. While you can perform your own visual inspection using a flashlight and mirror, a professional cleaning contractor should be able to allow you better access to the system components and perhaps the use of specialized inspection tools.

There are a variety of factors that could affect the time needed to clean a residential HVAC system, including the type of home, accessibility of the ductwork, and the number of workers on the project. A typical three or four bedroom home will require 4 to 8 hours for cleaning.

Depending on the size of the system, system accessibility and the level of contamination and type of duct material, the EPA says that, “Duct Cleaning services typically – but not always – range in the cost from $450.00 to $1,000.00 per heating and cooling system.”

Interview as many local contractors as you can, and ask them to come to your home to perform a system inspection and give you a quote. To narrow down your pool of potential contractors, use the following pre-qualifications:

  • Make sure the company is a certified member in good standing of the National Air Duct Cleaners Association (NADCA).
  • See if the company has been in business long enough to have adequate experience.
  • Enquire whether the company is in good standing with your local Better Business Bureau.
  • Get proof that the company in properly licensed and adequately insured.
  • Make sure the company is going to clean and visually inspect all of the air ducts and related system components.
  • Avoid advertisements for “$99 whole house specials” and other sales gimmicks.
  • Ask if the company has the right equipment to effectively perform cleaning, and if the company has done work in homes similar to yours? Get references from neighbors if possible.
NADCA Members have signed a Code of Ethics stating they will do everything possible to protect the consumer, and follow NADCA Standards for cleaning to the best of their ability. Air duct cleaning companies must meet stringent requirements to become a NADCA Member. Among those requirements, all NADCA Members must have certified Air System Cleaning Specialists (ASCS) on staff, who have taken and passed the NADCA Certification Examination. Passing the exam demonstrates extensive knowledge in the HVAC design and cleaning methodologies. ASCSs are also required to further their industry education by attending seminars in order to maintain their NADCA certification status. You may view the NADCA Code of Ethics at www.nadca.com

Contact Us Now