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Fire & Smoke Damage Restoration


Fires can be especially devastating to your home or business.
After the fire trucks leave, your property will likely suffer from not only fire and smoke damage, but also widespread water damage and flooding from firefighting efforts. Courtesy Care Cleaning and Restoration technicians have specialized fire and water damage restoration training and experience to quickly clean up and restore your home to pre-fire condition.

Courtesy Care Cleaning and Restoration Technicians will provide:

  • 24/7 Emergency Service – 918-333-3993
  • Highly Trained Fire and Smoke Restoration Specialists
  • Faster to Any Size Disaster — We are local and have trained staff available to respond
  • Local, Family-Owned Business that Understands What it Means to Get Your Family Back to Normal

Courtesy Care Cleaning and Restoration is dedicated to responding immediately when you need help with a fire or water damage event. A fast response lessens the damage, limits further damage and reduces cost.

We Are Fire and Smoke Damage Specialists

Courtesy Care specializes in fire and smoke damage restoration. It is the cornerstone of our business.
Courtesy Care Cleaning and Restoration Technicians have extensive training and equipment to get your property back to pre-fire condition.

  • Fire & Smoke Restoration Technician
  • Odor Control Technician
  • Upholstery & Fabric Cleaning Technician
  • Water Damage Restoration Technician

We Have a Restore vs. Replace Mentality

Courtesy Care Cleaning and Restoration Technicians clean and restore your property using specialized equipment and cleaning techniques. Their “restore first” mentality reduces interruption and gets you back to your life.

The Fire Damage Restoration Process

Courtesy Care Cleaning and Restoration Technicians know just how devastating a fire can be. Fire and water damage can leave your house unsafe and unlivable. They’re trained to clean and restore your home with as little disruption as possible.

    • Step 1: Emergency Contact

Time is of the essence when fire and smoke damage occurs. Courtesy Care answers the telephone 24-hours to respond quickly to customer emergencies.
We recommend calling the homeowner’s insurance company to open a claim.
Next, call Courtesy Care professionals, no matter what the hour, to assess the damage and formulate a plan of action. Courtesy Care will promptly respond by sending a technician to your home or business location.

    • Step 2: Inspection and Fire Damage Assessment

Because electrical components may have been damaged by the fire, professionals should be called to ensure your safety.
If the Fire Department has been dispatched, the Fire Marshal must grant access before anyone enters the premises.
A licensed electrician assesses the electrical system.
A licensed professional assesses the natural gas system.
Courtesy Care communicates its findings to all parties of interest. “We want the homeowner to be informed,” says Courtesy Care technician Kyle Hendrix. “We begin by taking photos to document for the insurance company and the homeowner.”
If needed, Courtesy Care establishes temporary power, via generator or temporary power meter, until electricity is restored, so that work can begin.

    • Step 3: Immediate Board-Up and Roof Tarp Service (if needed)

If needed, Courtesy Care promptly boards-up and tarps roof areas to protect them from the elements. This step saves money by preventing further structural damage from rain/precipitation.

    • Step 4: Water Removal and Drying (if water damage is present)

If water damage has occurred in responding to the fire, Courtesy Care takes steps to remove standing water and promptly dry flooring, carpet and furniture.
Courtesy Care technicians place plastic under furniture legs and cover dry items with plastic while the drying process takes place to prevent them from taking on moisture.
To dry areas more quickly, Courtesy Care utilizes dehumidifiers and fans.
To prevent mold growth, Courtesy Care removes all wet drywall and insulation. Our trained technicians know that behind drywall, interior wood framing and insulation must always be checked for moisture content.
If moisture is found, these interior materials must also be removed before new drywall is applied. Otherwise, the material inside the walls could develop mold, and unseen, latent mold problems could develop. Choosing a certified Courtesy Care technician ensures this step is included.

    • Step 5: Removal of Smoke and Soot from All Surfaces

Courtesy Care technicians are certified by The Clean Trust (IICRC), ensuring that fire and smoke remediation is done properly.
“It is best to have Courtesy Care professionally clean these items promptly to prevent further damage with a specialized soot removal product,” says Courtesy Care technician Kyle Hendrix. Otherwise, soot left on fixtures and furnishings can etch finishes within 24-hours causing permanent damage. To avoid this, Courtesy Care technicians remove such fixtures, such as lighting and door hardware, and clean them.
When appropriate, Courtesy Care’s specialized cleaning products are applied to remove soot from walls, ceilings and trim.
If the heat or air conditioning system is operable, Courtesy Care may replace the air filter daily until the filter shows no soot.
If needed, Courtesy Care may clean air vents to remove soot.

    • Step 6: Cleaning and Repair

Regular household products can only remove odors temporarily. Professional cleaning is needed to permanently remove smoke odors and prevent further damage from using the wrong product.
Thermal fogging is a cleaning technique Courtesy Care employs to remove remaining smoke odors. “Thermal fogging mimics the path of the smoke, and so goes into the same areas to clean, maximizing smoke odor removal,” Courtesy Care Technician Kyle Hendrix explains.
ULV (ultra-low-volume) fogging is a similar technique used by Courtesy Care.
Wall-to-wall carpet is cleaned using Courtesy Care’s specialized equipment and products.

  • Step 7: Restoration

Technicians transport area rugs and furniture to the Courtesy Care facility for drying and professional cleaning. “Soot and smoke odors remain in textiles, unless they are professionally cleaned to remove them,” says Courtesy Care technician Kyle Hendrix.
Ozone treatments may be employed to remove residual smoke odor.
New structural materials, such as roofing, drywall, insulation, framing and carpet, are installed in the home or business as needed.
Because we care at Courtesy Care.

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