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Service FAQs

Service FAQs

 

Q: Will having my carpets cleaned cause them to get dirty faster?

A: If cleaned properly, no. Actually, not having your carpets cleaned will cause great damage to the carpet. It is abrasive dirt that will cause your carpets to wear out prematurely or leave unsightly worn paths. In fact, most carpet manufacturer warranties require professional hot water extraction cleaning every 12 – 24 months.

If carpets quickly re-soil after a cleaning, it is usually caused by excessive residue being left behind from the cleaning agents being used. This can be a result of either not neutralizing pre-conditioners or not properly rinsing them from the carpet. Courtesy Care goes to great lengths to do both. We use “top of the line” Truck Mounted Hot Water Extraction equipment to insure we have the power to completely remove all soil and cleaning agents that are being used.

We also go a step further by using a rinsing agent that will neutralize any residue that may remain. This allows us to get even the most soiled carpets looking good again without fear of premature re-soiling.

Q: How much does Courtesy Care charge to clean my carpet?

A: We encourage you to allow us to come to your home and give you a free quote of the cleaning you would like done. You will be under no obligation, nor will you be subjected to high pressure tactics.

During the quote, we will get exact measurements of square footage for the areas you would like cleaned, which will be used to calculate the cost of the service. This also gives us the opportunity to discuss with you the potential results, as well as to make sure we are prepared to address your specific concerns when our technicians arrive to perform the service.

Q: What is the normal price range for the air duct cleaning service?

Depending on the size of the system, system accessibility and the level of contamination and type of duct material, the EPA says that “Duct Cleaning services typically – but not always – range in the cost from $450.00 to $1,000.00 per heating and cooling system.

Q: When I treat spots with over-the-counter spotting agents, they seem to go away but come back the next day. Why?

The majority of the time, reappearing spots are caused by the spotting agents used.

You may have removed the actual spot on your first attempt, but you left behind detergents which will gradually gather soil to themselves (as they are designed to do). This can become a vicious cycle. The spot appears to return but is actually residue from your cleaning attempt. So what do most people do? Clean it again! Often adding even MORE residue which only adds to the problem.

The solution to this is to thoroughly rinse the area with water after you have used a spotting agent to remove a spot. Courtesy Care also offers a free bottle of Spot Out spotting agent to all of our customers which comes with life time free replacements. Spot Out is a non-residual product that will not leave soil attracting detergents in the carpet.

Q: Why should I choose a NADCA member to have my air ducts cleaned?

A: NADCA Members have signed a Code of Ethics stating they will do everything possible to protect the consumer, and follow NADCA Standards for cleaning to the best of their ability. Air duct cleaning companies must meet stringent requirements to become a NADCA Member. Among those requirements, all NADCA Members must have certified Air System Cleaning Specialists (ASCS) on staff, who have taken and passed the NADCA Certification Examination. Passing the exam demonstrates extensive knowledge in the HVAC design and cleaning methodologies. ASCSs are also required to further their industry education by attending seminars in order to maintain their NADCA certification status.

Q: What is Scotchgard and is it really worth it?

A: Scotchgard is a protective barrier between the fibers and the outside world. A good illustration of how Scotchgard works is to compare it to how Teflon works in a skillet. It will repel most food and drink based spills, saving your carpet and upholstery from permanent staining. It also makes it difficult for soil to attach itself to the fibers, which means you will remove more dirt while vacuuming.

Scotchgard, however, is not “bullet-proof”. It does require standard good housekeeping practices to be effective. Standard spotting and vacuuming used in conjunction with Scotchgard protector will keep your carpets looking good and lasting longer.

Q: How can we determine if the HVAC system cleaning was effective?

A: The best way to determine if the HVAC system cleaning is effective is to perform a visual inspection of the system before and after cleaning. If any dust of debris can be seen during the visual inspection, the system should not be considered cleaned. While you can perform your own visual inspection using a flashlight and mirror, a professional cleaning contractor should be able to allow you better access to the system components and perhaps the use of specialized inspection tools.

Q: Are there any health benefits that come from HVAC system cleaning?

A: Heating, ventilation, and air conditioning (HVAC) systems have been shown to act as a collection source for a variety of contaminants that have the potential to affect health, such as mold, fungi, bacterial, and very small particles of dust. The removal of such contaminants from the HVAC system and the home should be considered as one of the components in an overall plan to improve indoor air quality.

Q: How long does it take to get my oriental rug back if I have it cleaned in Courtesy Care's Shop?

A: Generally turn around time is approximately one week. Occasionally the time to process your rug will take longer due to volume of rugs to be cleaned or unforeseen difficulties such as fiber browning that must be corrected.

We will usually call you within the day your rug has completed drying and been pronounced finished. If we have not called you within the week, feel free to call and check on the status of your rug before coming in to pick it up. This can save you an unnecessary trip if the rug is not finished.

Q: How long does it take for my carpets to dry after cleaning?

A: There are many factors that come into play when determining drying time. The humidity outside as well as inside, air flow in the home, type of service used, how heavily soiled the carpet was, etc. On average, a cut pile carpet will typically take 6-12 hours to dry. Application of Scotchgard or odor treatments may add to drying time slightly.

Q: What is the difference between Standard and Deluxe packages?

A: Both packages come with the Courtesy Care 100% Guarantee of Satisfaction and services will be performed by a certified technician. Aside from this, the differences are as follows:

Standard Package:

  • Application of a pre-conditioner to loosen soil.
  • Hot water extraction cleaning process using high powered truck-mounted equipment.
  • Use of rinsing agents to insure no residue is left behind from the cleaning process.
  • General spotting.

Deluxe Package:

  • Application of a pre-conditioner to loosen soil.
  • Hot water extraction cleaning process using high powered truck-mounted equipment.
  • Use of Power Glide rotary cleaning equipment to provide the deepest possible cleaning.
  • Use of rinsing agents to insure no residue is left behind from the cleaning process.
  • Special attention is given to the edges of the carpet.
  • Carpets are groomed upon completion.
Q: How long should it take to clean a typical residential A/C system?

A: There are a variety of factors that could affect the time needed to clean a residential HVAC system, including the type of home, accessibility of the ductwork, and the number of workers on the project. A typical three or four bedroom home will require 4 to 8 hours for cleaning.

Q: My carpet came with a stain resistant protector when I bought it, do I really need Scotchgard?

A: The cleaning process and agents that Courtesy Care use do not remove the stain-resistant protection that your carpet came with. However, it will wear away with regular foot traffic grinding abrasive soil into the carpet, which breaks down the protection, leaving your carpets vulnerable to permanent staining. Applying Scotchgard to your carpets after each cleaning will keep the level of protection up over the years and extend the life of your carpet.

Q: How should a residential HVAC system be cleaned?

A: The most effective way to clean air ducts and the ventilation systems is the employ Source Removal methods of cleaning. This requires a contractor to place the system under negative pressure, through the use of a specialized, powerful vacuum. While the vacuum draws air through the system, devices are inserted into the ducts to dislodge any debris that might be stuck to interior surfaces. The debris can then travel down the ducts to the vacuum, which removes it from the system and the home.

When in doubt call us out.  We will inspect your system and give you detailed recommendations.

Q: Can my oriental rug be cleaned in my home?

A: Largely it depends on what type of fiber your rug is made of. 

Synthetic rugs are typically made of Olefin or Nylon which are common fibers used in standard wall to wall carpeting, so in many cases, these rugs may be safely cleaned in the home. There are times though when extreme soiling or lack of place to put a wet rug will make it more convenient for you to have us clean the rug in our plant.

Rugs made of wool, silk, cotton or other natural fibers; require a completely different cleaning method. This method, detailed in our Cleaning Process section, can only be performed in plant. This has many additional benefits, including the opportunity for us to check the rug out after it has dried to catch any recurring spots or browning that may have occurred. Acrylic, despite being a synthetic fiber, must be cleaned in a similar fashion to natural fiber rugs and hence should always be cleaned in plant.

Q: What criteria should I use in selecting an HVAC system cleaner?

A: Interview as many local contractors as you can, and ask them to come to your home to perform a system inspection and give you a quote. To narrow down your pool of potential contractors, use the following pre-qualifications:

  • See if the company has been in business long enough to have adequate experience.
  • Inquire whether the company is in good standing with your local Better Business Bureau.
  • Get proof that the company in properly licensed and adequately insured.
  • Make sure the company is going to clean and visually inspect all of the air ducts and related system components.
  • Avoid advertisements for “$99 whole house specials” and other sales gimmicks.
  • Ask if the company has the right equipment to effectively perform cleaning, and if the company has done work in homes similar to yours? Get references from neighbors if possible.
Q: My pets had several 'accidents' on my rug, can anything that can be done for it?

A: When we are talking about pet accidents, we must distinguish between the odor from the accident and the discoloration or stain that results from it.

Treatment for odor can be attempted by two different methods. Topically, where a solution is applied to the top of the rug and we do what we can, or by a more expensive, but guaranteed treatment that involves soaking your rug in solutions for extended periods of time. This method is guaranteed, but more expensive.

For more information on the two different pet odor treatments, click here.

The staining left behind from pet urine can often be extremely difficult to remove from a natural fibers rug, such as wool, silk or cotton. We are always happy to attempt to do all we can, but if the rug is discolored, it is often permanent.

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